Pricing

2025 Pricing

• Low Season: March and November — flat rate £140 per night

• Mid Season: April, May, September and October — flat rate £155 per night

• High Season: June, July and August — flat rate £170 per night

• Peak Season: Bank Holiday weekend periods* — flat rate £185 per night

Special offer: 10% off for 7 night bookings

Opens 10 March 2025

Closes 17 November 2025

*Bank holiday weekend periods for 2025 are: 18 –21 April, 2–5 May, 23–26 May, 22–25 August

Cancellation & amendment by you

• Please email us immediately if you need to cancel

• Cancellation charges incur full forfeiture of the deposit and also of the remainder of the payment if less than eight weeks from the start of the stay

• We are happy to discuss this if the circumstances are outside your control and if the booking can be amended to a later date or we are able to re-let quickly.

Cancellation or amendment by us

• In the highly unlikely event that we have to cancel your booked holiday because of any malfunction of infrastructure or equipment in the carriage and wagon, or other circumstances outside our control, we will let you know immediately and either attempt to rebook for another date or return your payment.

• We would strongly advise that you take out travel insurance to cover these and other eventualities.

Complaints

• In the event that you have any complaint about your stay, please notify us at the time and we will do everything possible to resolve your concern to your satisfaction.

Your Responsibilities

• Please note that when you have paid a deposit, you have made a contract with us

• As such we would request that you treat our property (a listed building) and the historic surroundings of the railway carriage and wagon with due care and respect

• Please note barbecues are not allowed

• Please inform us of any losses or damage to the property as soon as possible

• Please note that you will be liable to pay for any losses or damage to the property caused by you

• There is a book in the carriage for the recording of any breakages, defects or problems

• We reserve the right to ask guests to leave the Property before the end of the holiday period and/or refuse any future bookings from them if the above conditions are not met

• Any refund for so doing will be at our discretion

• In addition, we reserve the right to sue for any loss, damage or injury caused to the Owner or to the Property.

COVID-19 Guidance

• Although the UK’s situation and official advice surrounding Coronavirus is constantly changing, we continue to follow strict Covid safety guidelines at Long Hill Carriage for your protection and ours. Hopefully this will give you added reassurance and peace of mind during your stay.

• The carriage will be ready for you from 4:00pm on your day of arrival and will have been thoroughly cleaned and aired, as usual. All ‘high touch’ hard surfaces will have been cleaned and disinfected and all linen washed using the hottest water setting. Anti-bacterial hand gel is provided for guests in the kitchen and the bathroom, and disinfectant wipes, cleaning supplies, paper towels and soap are also provided.

• We have always very much enjoyed welcoming guests and showing them around the carriage but given the advice on physical distancing, this level of interaction will sadly now be more limited. There is a printed sheet and folder on the dining table in the carriage, which will hopefully give you all the information you might need during your stay.

• If you or a member of your party are unable to visit the carriage because you test positive with Covid or are self isolating, we will offer you the opportunity to change your dates. If the new date is more expensive then you will be asked to pay the difference. If the new date is less expensive, we will refund the difference. In the event of a lockdown, we will happily move your booking to another date or issue a full refund. If you decide to cancel, our standard terms and conditions apply and we would strongly recommend that you consider taking out comprehensive travel insurance to cover you for any potential cancellation.

• If you are displaying symptoms of Covid, please do not travel. If you display symptoms whilst on holiday, please follow the latest government guidelines.